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FAQ

HOW DO I CHARGE MY JET?

A Flight is a smart, portable and protective carring case with a buildt-in power to keep your Jets charged and powered no matter where you go.It’s smaller than a smart phone, and it’s battery will stay charged for weeks at a time. A Jet is a multi-purpose personal diffuser.It was designed to be small, but powerful and effective.It’s tank can be refilled with a variety of materials including, but not limited to: essential oils and other plant-derived materials with some viscosity.

CAN YOU REFILL THE JETS TANK? HOW?

Yes, you can refill the tanks that came on your Jet’s upon purchase. Yes can also refill the tanks from any of the pre-filled tanks. Just ensure that it is filled with the appropriate substance with similar viscosity levels, as there are two different types of tanks. See below for how to refill. 1. Remove the mouthpiece cap of the tank 2. Fill the dropper with oil 3. Fill the tank with oil from the dropper 4. Put mouthpiece cap back onto Jet. Wait 10-15 minutes before use, to allow the oil to saturate the wick. TIP:    To prevent pressure loss and leaking, DO NOT remove the cap from the tank again until the tank is empty. If you have the Flight case, we also reccommend not removing the tank from the Jet, and instead charging the Jets by placing them into your Flight case.

WHAT COMES WITH A FLIGHT AND JET?

What Comes With a Flight?

  • 1 Flight Carrier
  • 2 Jet Vaporizing Diffusers
  • 2 Refillable Fuel Tank Cartridges
  • 1 Flight USB Charging Adapter
  • 1 Jet USB Charging Adapter

What Comes With a Jet?

  • 1 Jet USB Charging Adapter
  • 1 Jet Vaporizing Diffuser
  • 1 Refillable Fuel Tank Cartridge
WHAT ARE THE DEVICE AND BATTERY SPECIFICATIONS?
HOW DO I CHARGE MY FLIGHT?
Plug the usb charging cable into bottom of the flight next to battery light indicators, where it says “usb”. Then plug the other end of the cable into any usb charging box and into the wall outlet.
WHY DOES THE FUEL TASTE UNUSUAL?
On the rare occasion that the fuel has an unusual taste, it may be due to overheating. We recommend you pull out the other jet from your flight and use that, allowing the other one to cool. To prevent this, we advice users to pull on the jet no longer than 6 seconds at a time, and not to have more than 4 pulls in a row.
WHY ISN'T MY JET OR TANK PULLING?

First check the battery on the jet. If you still have battery, it is likely due to a temporary tank clog. On the ocassion if the material in the tank is less viscous, the tank may get clogged. To unclog your tank, simply breathe in, as you would for a normal pull. The light on the end of the Jet should still light up. Repeat until the clog has been removed. If you are unable to fix this on your own, send us a customer support message below. A leak is most often a result of a more viscous liquid than that particular type of tank is intended for. A loss of pressure may also be the cause of a leak. We recommend you do not remove the mouthpiece cap or tank from the jet until the tank is empty. Therefore the optimal way to charge your Jets are via the Flight case.

Any other questions? You can Contact Us by filling out the form below or calling us at: 720-490-4878.

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